SHIPPING POLICY
Last updated: 25 October 2026
1. Where we ship
We currently ship within Australia and to New Zealand and Hong Kong.
2. Processing time
Orders are packed and dispatched from Sydney within 1–2 business days (Monday to Friday, excluding public holidays). During launches and sale periods, processing may take a little longer. You’ll receive a shipping confirmation email with tracking once your order is on its way.
3. Shipping rates and delivery times
Australia
- Standard shipping: A$10 on orders under A$100
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Free standard shipping on orders over A$100, plus a complimentary R³ Ritual Pouch while stocks last
- Express shipping: A$15
- Estimated delivery: Standard 2–8 business days, Express 1–3 business days
New Zealand
- Flat rate shipping: A$25 (approx. NZ$31)
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Free shipping on orders over A$200 (approx. NZ$247)
- Estimated delivery: 5–10 business days
Hong Kong
- Flat rate shipping: A$39 (approx. HK$215)
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Free shipping on orders over A$205 (approx. HK$1,130)
- Estimated delivery: 6–12 business days
Our shipping rates and free shipping thresholds are set in Australian dollars. Local currency amounts are approximate and may vary with exchange rates; the exact amount is shown at checkout. Delivery times are estimates from dispatch and are not guaranteed, as delays can occur with carriers, customs or weather.
4. Tracking
All orders are shipped with tracking. If your tracking hasn’t updated for several days, please contact us and we’ll follow it up with the carrier.
5. Duties and taxes (international orders)
International orders may be subject to import duties, taxes or fees charged by the destination country. These are the customer’s responsibility and are not included in our prices or shipping fees.
6. Address accuracy
Please make sure your shipping address is correct at checkout. We’re not responsible for orders sent to an incorrect address provided by the customer. If you notice a mistake, email us as soon as possible and we’ll do our best to update it before dispatch.
7. Lost or damaged parcels
If your parcel arrives damaged, or tracking shows it as delivered but you haven’t received it, please email hello@amiecoco.com within 7 days of the expected delivery date. We’ll work with the carrier to resolve it. This does not limit your rights under the Australian Consumer Law.
8. Free gift with purchase
The complimentary R³ Ritual Pouch is available on eligible Australian orders over A$100, while stocks last. It has no cash value and may be substituted with an item of similar value.
9. Contact us
AMIECOCO PTY LTD (ABN 28 693 536 579)
Email: hello@amiecoco.com
