Refund policy

RETURN & REFUND POLICY

Last updated: 24 October 2026

At amiecoco®, we want you to love your ritual. If something isn’t right, here’s how we can help.

1. Your rights under Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

2. Change of mind returns
We accept change of mind returns within 30 days of delivery, provided the product is:

  • unopened, unused and with the seal intact
  • in its original packaging and in resaleable condition

For hygiene and safety reasons, we cannot accept change of mind returns on opened or used skincare.

For change of mind returns:

  • you are responsible for the cost of return shipping
  • original shipping fees are not refunded
  • we recommend using a tracked service, as we can’t be responsible for returns lost in transit
  • no restocking fee applies

3. Faulty, damaged or incorrect items
If your order arrives damaged, faulty or incorrect, please email us at hello@amiecoco.com with your order number and a photo of the item and packaging. Contacting us within 7 days of delivery helps us resolve it quickly, but this does not limit your rights under the Australian Consumer Law. Where a product is faulty, damaged or incorrect, we will cover the return shipping and offer a replacement or refund.

4. Skin reactions
Everyone’s skin is different, so we recommend patch testing every product before first use. If you experience a reaction, stop use immediately and seek medical advice if needed.

If you have a reaction to an amiecoco® product purchased directly from our website, please email hello@amiecoco.com within 14 days of delivery with:

  • your order number
  • a photo of the reaction and a short description
  • a photo of the product

We may ask you to return the product, with at least 50% remaining, so our team can review it. Once reviewed, we’ll offer a refund or store credit for that product, at our discretion. Return shipping for reaction claims is the customer’s responsibility. This does not affect your rights under the Australian Consumer Law if a product is faulty.

5. Bundles, gifts and promotions

  • Bundles (such as The Duo) are priced as a set. To return a bundle for change of mind, all items must be returned unopened. If you return part of a bundle, we may refund the returned item at its share of the bundle price rather than its full individual price.
  • Gifts with purchase have no cash value and are not refundable. If you return items from an order that included a gift, and the remaining order no longer meets the gift threshold, we may ask you to return the gift or deduct its value from your refund.
  • Discounted items: refunds are for the amount you actually paid.

6. Subscriptions
Subscription orders follow this same policy once dispatched. To stop future deliveries, please see our Cancellation Policy. You can skip, pause or cancel before your next billing date through your account.

7. Purchases from other retailers
This policy applies to orders placed directly on amiecoco.com. For products bought from a stockist or other retailer, please contact the place of purchase.

8. How to start a return

  1. Email hello@amiecoco.com with your order number and the item(s) you’d like to return.
  2. We’ll confirm whether your return is eligible and send you the return address and instructions.
  3. Please don’t send items back without contacting us first, as unannounced returns may be delayed.

9. Refunds
Once we receive and inspect your return, we’ll email you to confirm. Approved refunds are issued to your original payment method within 5 –15 business days. Your bank or card provider may take a few extra days to process it.

10. Exchanges
We don’t offer direct exchanges. Please return the item for a refund and place a new order.

11. International orders (New Zealand and Hong Kong)
The same policy applies. For change of mind returns, return shipping and any duties or taxes on the return are the customer’s responsibility.

12. Contact us
AMIECOCO PTY LTD (ABN 28 693 536 579)
Email: hello@amiecoco.com